General Shipping Questions
Artist Bracelets
Custom Sizes
Please write in the size you would like in the comments field at checkout. We will do our best to accommodate you. Please note that custom sized bracelets cannot be returned or exchanged.
How do I clean my Artist Bracelet?
We REALLY recommend keeping your artist bracelet DRY and CLEAN at all times. Guitar strings are metal and metal rusts and corrodes. Please dry it immediately if it gets wet.You can buff with a silver cleaning cloth to shine it up if needed.
My Favorite artist has been "Out of Stock" for weeks/months/years...
We do our best to keep the guitar strings in stock but unfortunately it is 100% up to the artist when they decide to send us more. Therefore, we CANNOT tell you when we will receive more in the studio. If you click on the link that says "notify ???????" our system will automatically send you an email when we have what you want.
Oops, my bracelet doesn’t fit!
You can exchange it for a new size, or have a clasp added to it within 30 days of receipt. To do so, please print THIS form and follow the instructions. Please allow at least four weeks for delivery. Please note that you cannot exchange or return bracelets that have been customized (i.e., engraving, stones, etc).
Repairs
Sometimes, a bracelet brakes. Since the Artist Bracelets are made from USED guitar strings, they can be fragile. If you bracelet requires repair with in 30 days from receipt we will happily offer you a complimentary repair. After that time, we offer a repair service, but we cannot guarantee that we will be able to fix all damage. After we receive your bracelet, we will call or email you and let you know if we can repair your bracelet, and what the cost would be. To send in a repair download and print THIS FORM and follow the instructions. (We don’t repair work attempted by others, so don’t try to fix it first.) We cannot be held responsible for any items lost in the mail, so we recommend you use a trackable or insured service.
Returns
Artist Bracelets can be returned within 30 days of receipt in their original, unworn state. Shipping is non-refundable and you will be charged a $10.00 processing fee. Bracelets that have been customized (clasps, stones, etc.) cannot be returned. Mail your bracelet back to us at Wear Your Music: RETURNS, 112 Main Street, Woonsocket, RI 02895 with a copy of your order email. Upon receiving the return, the item will be reviewed and, barring any problems, a refund will be issued within approximately seven days. We cannot be held responsible for any items lost in the mail, so we recommend you use a trackable or insured service.
Sizing- Artist Bracelets with ADDED CLASP
Measure your wrist with a string. Add a half inch to this number. This is your size! We custom craft the bracelet to the size you specify. The clasp is INCLUDED in the size. Example: My wrist is 7 inches. I will order a 7.5 and the bracelet I get will be 7.5 inches including the clasp. Please note that bracelets with clasps are customized and cannot be returned or exchanged.
Sizing- Standard Artist Bracelets
Our Artist Bracelets are bangle style. This means you must slip them OVER your hand. The silver that you see with the initials on it is NOT A CLASP and these bracelets do not open. Your bracelet should be sung as it passes over your hand so that it won’t slip off. But, you don’t want it so tight that you put unneeded stress on the used strings. The best way to measure is to use a string and measure the widest part of your hand when your hand is the smallest—like if you were reaching into a pickle jar. Measure the string in inches and this is your size! Or, download our SIZE RULER and print it out! If you have read this page and are still confused or have questions about your size, please EMAIL US before placing your order, as each bracelet is custom crafted to your specifications!
What does "Strings In Stock" mean?
This means we have the strings needed to make a bracelet for your order! All of our bracelets are custom crafted, so we don’t have any stock already made up, unless otherwise noted.
When will my Artist Bracelet ship?
Artist bracelets can take up to four weeks in production, as they are handcrafted to your specifications. Therefore, please order well in advance and take this time into account when choosing a shipping method. We offer only trackable shipping methods which require your signature upon delivery. This is for your safety! You will get an email from us with the tracking number on the day we ship.
General Shipping Questions
Aaaaaack! Can I reach a human being?
Sure! We’re a small outfit with only a couple of us in the office. We like email because it works at all hours and from our phones, but you can certainly write us at Wear Your Music, 112 Main Street, Woonsocket, RI 02895 or call us at 401.229.2616. We try to answer the phone daily from 11-4 EST, but if you get our voicemail you can be sure we will call you back.
Do you ship internationally?
We certainly do, but keep some things in mind. Not only do the costs of shipping vary widely, so do customs fees, duties, taxes, security issues and other things. So we’ll be happy to ship your package, but it’s going to be up to you to pay the charges of receiving it. We only take international orders online, and we can’t guarantee delivery dates. We offer USPS Priority Mail International and also FedEx services, where available. FedEx shipments come with a tracking number and USPS does not.
How fast do orders ship?
With the exception of Artist Bracelets we usually ship pretty fast. Stock items will ship within week from your order, if not sooner. There’s only a couple of us in the office and we go as fast as we can!
I want to recycle my strings, will you take them?
Yes! But please we need long lengths of strings, so please cut them as far from the ball end as possible! You can mail them to us at Wear Your Music: STRING DONATIONS, 112 Main Street, Woonsocket, RI 02895.
Privacy Policy as of 9/7/11
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Your personal information is used to process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. If you choose to receive occasional newsletters you can unsubscribe at any time via your our site. In addition we include detailed unsubscribe instructions at the bottom of each email. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter personal information. Our secure server means that your sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems. After a transaction, your payment information will not be stored on our servers. In addition, we do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties (such as shipping carriers) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. marketing, advertising, or other uses. We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. By using our site, you consent to our online privacy policy. If we decide to change our privacy policy at any time, we will update the Privacy Policy modification date above.
Refunds and Returns
All merchandise, with the exception of artist bracelets and customized items, is eligible for return within 30 days of receipt in its original unworn/unused state. Shipping and gift wrapping are non-refundable. Mail the item back to us at Wear Your Music: RETURNS, 112 Main Street, Woonsocket, RI 02895 with a copy of your order email. Upon receiving the return, the item will be reviewed and, barring any problems, a refund will be issued within approximately seven days. We cannot be held responsible for any items lost in the mail, so we recommend you use a trackable or insured service. If your merchandise is defective in any way we will replace it free of charge as long as it is reported within 30 days.
What shipping methods do you offer? How much does shipping cost?
We use U.S. Postal Service First Class, Priority Mail Flat Rate, Priority Mail International Flat Rate, FedEd SmartPost, FedEx Ground, FedEx Ground Internations, FedEx Priority International, Express Saver (3-day), 2-Day, and Standard Overnight. A description of each service is provided at checkout. Some services are not available for certain products and/or certain locations. All shipping quotes are provided in real time by the shipping companies. All shipping costs are not-refundable. Unless we ship you something in error!
ORDERING
Custom Merchandise
Yes! We can customize large orders for you! We can create custom tags, charms, bracelet colors, necklaces, etc. Custom orders are not eligible for return.
Does Wear Your Music have stores?
No, we are a custom operation with a headquarters and production studio.
How can I order and what forms of payment are accepted?
We prefer that you order online using American Express, VISA, Master Card or Discover. Although you can call in your order via phone, the accuracy of the secure online system is great and your order will get processed without unnecessary delays.
Is your site secure?
WearYourMusic.org is secured using web standard SSL certificate to encrypt your transactions. SSL is designed to establish encryption and identity assurance. It creates an encrypted link between a web server and a web browser. The link ensures that all data passed between the web server and browser remains private and secure. Processing transactions securely on the web means that we need to be able to transmit information between the web site and the customer in a manner that makes it difficult for other people to intercept and read. SSL works through a combination of programs and encryption/decryption routines that exist on the web server computer and in web browsers (like Netscape/Firefox and Internet Explorer) used by the Internet public
Oops, I forgot to enter my COUPON CODE. Can you credit my account?
Unfortunately, coupon codes can only be applied at time of purchase. WYM cannot go back and apply the coupon once you have completed checkout. So please make sure you remember to enter your codes!
Where'd my account go?
We are so sorry, but if you had an old account with us it has NOT been transferred over. You'll have to set up a new one. But the functionality will be soooooo much better it is worth it! Questions, please email us.
Wholesale Ordering
With the exception of our Artist Bracelets, all of our stock is available for wholesale purchase. Please visit our wholesale page and provide us with your information. We will get back to you ASAP with login info so that you can purchase at wholesale prices.
Product Questions
Do the bracelets rust?
-We DO NOT recommend exposure to water. Guitar strings can indeed rust.
How are the one-size-fits-all guitar and bass string bracelets colored? Does the color come off?
The colored bracelets are electroplated. The color can rub off if the bracelet is worn with other abrasive bracelets. If you plan on stacking we recommend the silver or gold colors as those are not plated. The color does not rub off on the skin! If you intend to wear your colored bracelet with another metal bracelet we suggest painting it with clear nail polish for some protection.
What are the ARTIST BRACELETS made out of?
The artist bracelets are hand-crafted from REAL guitar and bass strings donated by the artist you choose. As such, they are all different colors and metals and finishes. Sometimes the string are thick, sometimes they are thin. All of this depends on what the artist sends is! We cannot predict what metals the strings will be made of as they are donated.
What metals are the one-size-fits-all guitar and bass string bracelets made from?
-All of our bracelets are lead free stainless steel and base metal. They may contain nickel. For people with metal sensitivities we suggest painting the bracelet with a clear nail polish.
What sizes do the one-size-fits-all guitar and bass string bracelets fit?
-All sizes! Bend and shape to suit your wrist! That being said, they are not for children under the age of three as there are components that could be potential choking hazards. We recommend for ages six and up.
Which string is used for the one-size-fits-all guitar string bracelet?
-A lower E string.